Customer Support Representativ · Bengaluru

Customer Support Representatives International BPOs Hyderabad | Bangalore | Pune is a customer-facing opportunity based in Bengaluru, India.

Urgent Hiring International Customer Care Associates Job Description (JD) Hiring Customer Support Representatives for International BPOs &amp; Call Centers Locations: Hyderabad | Bangalore | Pune Experience: 1+ Years CTC: Up to 7 LPA Shift: Rotational / Night Shift / US / UK Process Qualification: Any Graduate / Undergraduate Key Responsibilities: Handle inbound and outbound customer calls professionally Resolve customer queries related to products, services, billing, or technical issues Provide excellent customer service and maintain high satisfaction scores Update customer information in CRM systems Follow communication scripts, quality standards, and company policies Escalate unresolved concerns to the relevant department <li data-sec

Key Responsibilities

• Urgent Hiring International Customer Care Associates Job Description (JD) Hiring Customer Support Representatives for International BPOs &amp; Call Centers Locations: Hyderabad | Bangalore | Pune Experience: 1+ Years CTC: Up to 7 LPA Shift: Rotational / Night Shift / US / UK Process Qualification: Any Graduate / Undergraduate Key Responsibilities: Handle inbound and outbound customer calls professionally Resolve customer queries related to products, services, billing, or technical issues Provide excellent customer service and maintain high satisfaction scores Update customer information in CRM systems Follow communication scripts, quality standards, and company policies Escalate unresolved concerns to the relevant department <li data-sec
• Handle incoming issues for Customer Support Representatives International BPOs Hyderabad | Bangalore | Pune workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.
• Balance responsiveness with prioritization when multiple tickets or escalations land simultaneously.
• Support SLA adherence through disciplined tracking, follow-up, and ownership.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.