Contact Center Planning Analys · Bengaluru

About this role:

Wells Fargo is seeking a ULO Workforce Management Short Term Forecaster for Unsecured Lending Operations Workforce Management Team. This position will be responsible for maintaining short term forecasts, schedule maintenance, and workforce management system administration for Unsecured Lending Operations staff.

In this role, you will:

• Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups.
• Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities.
• Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives.
• Collaborate and consult with mid-level managers or cross-functional business partners.
• Provide work direction to less experienced Strategy and Execution staff.
• Analyze data to create actionable insights for workforce management.
• Develop and maintain reporting tools for performance metrics.
• Assist in the development of training materials for new processes.
• Support the implementation of new technologies and systems.
• Ensure compliance with internal policies and external regulations.
• Participate in special projects as needed.
• Continuously seek opportunities for process improvement.