Versicherungskaufmann / Versic · Bengaluru

Teleperformance is seeking a German-speaking Versicherungskaufmann / Versicherungskauffrau (Insurance Specialist) to deliver high-quality insurance advisory and claims support services in a fully remote setup.

Key Responsibilities

• Provide end-to-end customer support for German-speaking insurance policyholders via phone, email, and digital channels.
• Process policy changes, address updates, payment inquiries, and contract renewals accurately.
• Handle first-notice-of-loss claims intake and verify basic insurance coverage details.
• Assist policyholders with understanding insurance terms, deductibles, and benefits.
• Maintain comprehensive and accurate customer interaction records within CRM systems.
• Coordinate with claims adjusters, underwriters, and external partners to resolve complex inquiries.
• Review documentation submitted by clients to ensure regulatory and policy compliance.
• Identify upselling or cross-selling opportunities for additional insurance coverage where appropriate.
• Adhere to strict data privacy guidelines, including GDPR and company security policies.
• Participate in ongoing product training to stay updated on changing insurance regulations and coverage plans.