German Customer Support Specia · Bengaluru

Join Teleperformance as an Inbound German Customer Support Specialist handling inquiries for a leading German family enterprise in heating systems and industrial technology.

Key Responsibilities

• Handle inbound customer queries in fluent German regarding heating, sanitary, and climate control systems.
• Provide technical and troubleshooting guidance to customers and service partners.
• Document all customer interactions and case resolutions accurately in the CRM database.
• Coordinate with technical and dispatch teams to resolve complex customer issues.
• Track warranty status, product specifications, and spare parts availability for clients.
• Follow up on open tickets and ensure timely problem resolution per service level agreements.
• Maintain high levels of customer satisfaction through professional and empathetic communication.
• Identify recurring product issues and share insights with the quality assurance team.
• Assist customers with product registration, user manuals, and digital service portals.
• Adhere to company data privacy standards and process compliance guidelines.
• Participate in ongoing product and technical training programs to stay updated on heating technology portfolios.