General Manager - BPO Operatio · Raipur

General Manager - BPO Operations is a delivery-focused opportunity based in Raipur, India.

  The General Manager Operations will oversee end-to-end operational activities of the domestic BPO operations at the Square Raipur Office. This role requires strong leadership, structured execution, operational expertise, and cross-functional collaboration to ensure smooth daily operations, achievement of business targets, and continuous improvement.

Key Responsibilities

•   The General Manager Operations will oversee end-to-end operational activities of the domestic BPO operations at the Square Raipur Office
• This role requires strong leadership, structured execution, operational expertise, and cross-functional collaboration to ensure smooth daily operations, achievement of business targets, and continuous improvement
•   key responsibilities Oversee day-to-day operations of the domestic BPO process
• Own day-to-day General Manager - BPO Operations workflows with a focus on throughput, control, and process clarity.
• Track operational execution closely and intervene early when bottlenecks or exceptions emerge.
• Coordinate across teams to keep dependencies moving and stakeholders informed.
• Review reports, data, or reconciliations to identify gaps, risks, and corrective actions.
• Standardize repeatable processes and improve documentation so work is easier to execute reliably.
• Resolve escalations with urgency while preserving process integrity and service quality.
• Maintain clear records of outcomes, blockers, and action items for operational visibility.
• Partner with managers and functional teams to improve workflow design and turnaround times.
• Use operational metrics to prioritize improvement efforts and measure changes over time.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in operations, commerce, business, or a related field.
• Strong analytical thinking with the ability to work through ambiguity and operational bottlenecks.
• Excellent coordination, communication, and stakeholder-management skills.
• Comfort working across data, process, and execution details to improve throughput.
• Strong ownership mindset with attention to detail and follow-through.
• Ability to balance process discipline with fast-moving business needs.

Applications should be submitted through the listed apply link.