Success Plan Manager · Bengaluru

SAP is a global leader in enterprise software, powering business transformation across cloud, ERP, and analytics solutions worldwide.

Key Responsibilities

• Develop and execute strategic customer success plans aligned with client business outcomes.
• Drive customer adoption, usage optimization, and continuous value realization from SAP enterprise products.
• Act as the primary operational point of contact for strategic client accounts and enterprise partners.
• Conduct regular business reviews with key client stakeholders to report adoption metrics and ROI.
• Identify customer health risks, potential churn factors, and design effective remediation roadmaps.
• Partner with consulting, support, and sales teams to resolve critical customer escalations.
• Define quantifiable milestone tracking for customer deployment, onboarding, and platform maturity.
• Guide clients on best practices, cloud capability roadmaps, and industry standard architecture.
• Analyze product consumption metrics to identify expansion, upselling, and renewal opportunities.
• Facilitate knowledge transfer and user enablement sessions for client technical and business teams.
• Advocate for customer enhancement requests directly with product management and engineering teams.
• Ensure high customer satisfaction, net retention rates, and long-term partnership success.