Success Guide (Informatica) · Bengaluru

As an Informatica Customer Success Guide, you will play a pivotal role in driving successful outcomes for our strategic customers managing at-risk accounts. You will provide personalized, one-on-one guidance and coaching to ensure customers derive maximum value from their Informatica engagement.

Key Responsibilities:

• Manage relationships with strategic at-risk enterprise customers.
• Develop and execute tailored customer success plans.
• Proactively identify and address risks.
• Collaborate with sales, product, and support teams.
• Advocate for customers internally.
• Monitor customer health metrics.
• Deliver business reviews and presentations.
• Support customer training and education initiatives.
• Drive customer engagement and satisfaction.
• Contribute to customer success documentation.