Senior Success Guide (Informat · Bengaluru

In this role, you will lead the charge in driving success for Informatica strategic customers through technical expertise in integration and automation. You will provide personalized, one-on-one guidance and coaching to enterprise clients, helping them maximize the value of their Informatica engagement by implementing features that best fit their business requirements.

Key Responsibilities:

• Manage relationships with strategic enterprise customers.
• Assist in developing tailored customer success plans.
• Provide guidance for customer onboarding.
• Identify and address risks proactively.
• Collaborate with sales, product, and support teams.
• Advocate for customers internally.
• Monitor customer health metrics.
• Deliver business reviews and presentations.
• Support customer training and education initiatives.
• Drive customer engagement and satisfaction.