Operations Associate · Bengaluru

Rupeek Fintech is hiring an Operations Associate in Bengaluru to facilitate seamless day-to-day service delivery, handle customer interactions, and maintain operational workflows across business channels.

Responsibilities

• Coordinate daily operational tasks to support transaction execution and loan servicing.
• Handle customer queries, complaints, and requests with high responsiveness and accuracy.
• Liaise between internal teams such as verification, field operations, and credit underwriting.
• Track, update, and manage process trackers and operational documentation consistently.
• Identify recurring process bottlenecks and propose efficiency improvements to team leads.
• Maintain operational records adhering strictly to regulatory compliance and internal policies.
• Ensure smooth onboarding and verification workflows for end customers on the platform.
• Prepare regular activity logs, operational status updates, and performance trackers.
• Resolve service delivery escalation issues in accordance with agreed service level agreements.
• Participate in periodic audits to uphold operational standards and data hygiene.