Customer Support, Voice proces · Bengaluru

Customer Support, Voice process (English & Hindi) -BPO is a customer-facing opportunity based in Bengaluru, India.

If youre looking to build a rewarding career in customer service with consistent working hours and growth opportunities, this role is a great fit. Position Overview Job Location: Bangalore Work Setup : On-site (Work from Office) Shift Timing :   Day Shift Role & Responsibilities Manage inbound and outbound customer calls with professionalism Provide accurate information and resolve customer queries efficiently Deliver prompt solutions to ensure a smooth customer experience Strive to resolve issues in the fi

Key Responsibilities

• If youre looking to build a rewarding career in customer service with consistent working hours and growth opportunities, this role is a great fit
• Position Overview Job Location: Bangalore Work Setup : On-site (Work from Office) Shift Timing :   Day Shift Role & Responsibilities Manage inbound and outbound customer calls with professionalism Provide accurate information and resolve customer queries efficiently Deliver prompt solutions to ensure a smooth customer experience Strive to resolve issues in the fi
• Handle incoming issues for Customer Support, Voice process (English & Hindi) -BPO workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.
• Balance responsiveness with prioritization when multiple tickets or escalations land simultaneously.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.