Customer Care Operation Manage · Mumbai
One Story · One Story
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Job highlights
Designation Offered
Customer Care Operation Manage
Job Role
Operations Manager
Department
Customer Support
Job Type
Fulltime
Salary
2.50Lacs
Experience
6–10 years
Job Location
Mumbai
Education
Masters/Post Graduation Degree, Bachelors/Undergraduate Degree
Posted by
One Story
Posted On
14 May 2026
Valid until
13 Jul 2026
Skillset required
Job Description for Customer Care Operation Manage
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Key Responsibilities and Tasks
- Implement the global strategy for customer contact.
- Direct accountability for circa 125-150 direct employees.
- Communicate effectively with frontline teams to ensure high levels of engagement.
- Build a customer care hub that delivers class-leading customer experience.
- Develop and implement customer experience strategy.
- Monitor and optimize staffing levels to ensure operational efficiency.
- Execute plans to improve productivity and enhance performance levels.
- Drive revenue performance in line with the annual operating plan.
- Manage the overall risk profile of Hub operations.
- Ensure compliance with company policies and standards.
About this opening
One Story is hiring a Operations Manager in the Customer Support team based in Mumbai.
This role is fulltime, flexible, 6–10 years experience, ₹2 lakh–₹3 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Customer Experience, People Management, Sales, Strategy. Apply directly through UnoJobs to keep your application visible to One Story without bouncing across multiple sites.
- Role
- Operations Manager
- Department
- Customer Support
- Location
- Mumbai
- Work mode
- Flexible
- Experience
- 6–10 years
- Compensation
- ₹2 lakh–₹3 lakh per year
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