Staff Engineer - Site Reliabil · Bengaluru

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform.

Location: This is an onsite role based at Nextiva’s Bengaluru office.

Responsibilities:

• Ensure system reliability and performance.
• Implement monitoring and alerting solutions.
• Collaborate with development teams for system design.
• Automate operational tasks and processes.
• Conduct capacity planning and performance tuning.
• Manage incident response and resolution.
• Document system architecture and processes.
• Provide technical guidance to junior engineers.
• Stay updated on industry best practices.
• Participate in on-call rotations for system support.