Agentic AI Implementation / Cu · Bengaluru

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single platform.

Responsibilities:

• Implement AI solutions to enhance customer experiences.
• Provide technical support to customers during the implementation phase.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Gather and analyze customer feedback for continuous improvement.
• Prepare reports on customer success metrics.
• Assist in training customers on new features and functionalities.
• Maintain strong relationships with customers to ensure satisfaction.
• Participate in team meetings and contribute ideas for process improvements.
• Work night shifts to support global customers.
• Document customer interactions and feedback for future reference.