Client Service Associate · Mumbai

Next Labs is seeking a proactive Client Service Associate to maintain strong client relationships, manage day-to-day communications, and ensure seamless delivery of services and solutions.

Key Responsibilities

• Serve as the primary point of contact for client queries, requests, and concerns.
• Facilitate smooth onboarding processes for new clients and coordinate orientation sessions.
• Collaborate with cross-functional internal teams to resolve client issues in a timely manner.
• Maintain detailed logs and records of all client interactions within the CRM system.
• Monitor account health and proactively identify opportunities to improve client satisfaction.
• Conduct regular check-ins and follow-ups to track service performance and customer feedback.
• Prepare regular reporting dashboards summarizing client account activity and support metrics.
• Assist in drafting service agreements, renewals, and project documentation.
• Identify recurring issues and collaborate with operations to optimize workflows.
• Escalate urgent or critical client issues to senior management with relevant context.
• Help develop communication templates and knowledge base materials for customer engagement.