Technical Customer Success Man · Bengaluru

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®: JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce.

Responsibilities:

• Own the end-to-end success of a portfolio of customers.
• Serve as the primary post-sales point of contact.
• Support customer onboarding and technical adoption.
• Drive product utilization and customer health.
• Manage long-term retention strategies.
• Blend strategic relationship management with technical expertise.
• Collaborate with product and engineering teams for customer feedback.
• Conduct regular check-ins and health assessments.
• Identify upsell opportunities and drive revenue growth.
• Ensure customers realize measurable business value from JumpCloud.