Customer Support Representativ · Navi Mumbai

Customer Support Representative is a customer-facing opportunity based in Navi Mumbai, India.

Customer support (voice process) 18,000 to 22,000 Fresher Experience 30,000 (Travelling allowance is included in salary) location Thane  Night shift daily basis 10 to 12 calls  handle customer query    DM me for more details   

Key Responsibilities

• Customer support (voice process) 18,000 to 22,000 Fresher Experience 30,000 (Travelling allowance is included in salary) location Thane  Night shift daily basis 10 to 12 calls  handle customer query    DM me for more details  &nbsp
• Handle incoming issues for Customer Support Representative workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.
• Balance responsiveness with prioritization when multiple tickets or escalations land simultaneously.
• Support SLA adherence through disciplined tracking, follow-up, and ownership.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.