Customer support associate · Navi Mumbai

Customer support associate is a customer-facing opportunity based in Navi Mumbai, India.

**Hello* team just a refresher on the hiring for voice process Process - US telecom Qualification required graduate fresher or exp Work place : *Hinjewadi* Salary Ctc *20,100* Deduction esi /pf - 350 transportation - 1400 _________________________ In hand *18,300* + Night shift allowance 4000 __________________________ salary with NA *22,000* + *Performance Based monthly insentive *Upto - 7000* *Monthly* Client incentive offered monthly basis performance *Note - Candidate will not be getting 9000/- quarterly incentive* Pls note - 1st year they will be working as Apprentice so no PF deduction. Send all Hri selects to the office for the manager round* .*

Key Responsibilities

• **Hello* team just a refresher on the hiring for voice process Process - US telecom Qualification required graduate fresher or exp Work place : *Hinjewadi* Salary Ctc *20,100* Deduction esi /pf - 350 transportation - 1400 _________________________ In hand *18,300* + Night shift allowance 4000 __________________________ salary with NA *22,000* + *Performance Based monthly insentive *Upto - 7000* *Monthly* Client incentive offered monthly basis performance *Note - Candidate will not be getting 9000/- quarterly incentive* Pls note - 1st year they will be working as Apprentice so no PF deduction
• Send all Hri selects to the office for the manager round* .*
• Handle incoming issues for Customer support associate workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.
• Balance responsiveness with prioritization when multiple tickets or escalations land simultaneously.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.