Senior Customer Success Manage · Bengaluru

GitLab delivers a DevSecOps platform that helps organizations improve software delivery and collaboration. The Customer Success team partners with enterprise customers to drive adoption and long-term business value.

Key Responsibilities

• Manage relationships with enterprise customer accounts in India.
• Drive product adoption and customer success outcomes.
• Partner with customers to define success plans and business goals.
• Monitor customer health metrics and identify risks proactively.
• Support renewals, retention, and account growth initiatives.
• Coordinate with sales, support, and product teams to resolve issues.
• Deliver product guidance and best practice recommendations.
• Conduct executive business reviews with stakeholders.
• Advocate for customer needs and product improvements internally.
• Track customer engagement and usage trends.
• Maintain accurate account documentation and forecasting.
• Build long-term strategic partnerships with customers.