Head – Learning & D · Bengaluru
Excitel · Excitel
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Designation Offered
Head – Learning & D
Job Role
Head – Learning & D
Department
Sales & Account Management
Job Type
Fulltime
Salary
Not disclosed
Experience
6–10 years
Job Location
Bengaluru
Education
Bachelor's Degree
Posted by
Excitel
Posted On
10 Aug 2026
Valid until
9 Oct 2026
Skillset required
Job Description for Head – Learning & D
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Key Outcomes
- Reduction in new hire time-to-productivity (Sales & Customer experience roles)
- Measurable improvement in productivity, customer retention & revenue per head
- Strong fi rst 90-day effectiveness of new hires
- High adoption and effectiveness of LMS and digital learning interventions
- Demonstrable ROI on all L&D initiatives
- Sales Capability & Frontline Productivity
- Design and implement scalable training programs focused on improving efficiency of customer facing roles.
- Build structured new hire training journeys (0–90 days) to accelerate readiness
- Continuously refine training based on on-ground performance data and feedback loops
- Training Needs Analysis → Business Impact
- Drive a data-led Training Needs Analysis (TNA) linked to business KPIs (sales, retention, productivity)
- Translate business problems into targeted capability-building interventions
- Move beyond training delivery to measurable performance improvement
- Learning Strategy & Execution at Scale
- Build and execute a company-wide L&D strategy aligned to growth goals
- Design blended learning journeys across: Classroom, On-the-job coaching, Digital learning, Manager-led capability building
- Ensure consistent learning experience across multiple locations
- Leadership Development & Talent Pipeline
- Build structured programs for first-time managers, and high-potential talent
- Design and implement succession planning frameworks for critical roles
- Strengthen manager capability to coach and develop teams on the ground
- Learning Systems & Digital Transformation
- Implement and drive adoption of an LMS platform to enable scalable, trackable learning
- Use data analytics to track:
- Training effectiveness
- Productivity improvement
- Capability gaps
- Build dashboards linking learning inputs → business outputs
- Organizational Effectiveness & Culture
- Drive initiatives around performance culture, leadership behaviors, and employee engagement
- Partner with HR and business leaders to embed continuous learning culture
- Lead change management initiatives linked to capability building
- 10–15 years of experience in L&D & organizational development
- Experience in sales-led widely distributed organizations (telecom, BFSI, FMCG, retail, etc.) preferred
- Strong expertise in:
- Instructional design
- Training delivery
- Learning systems (LMS)
About this opening
Excitel is hiring a Head – Learning & D in the Sales & Account Management team based in Bengaluru.
This role is fulltime, flexible, 6–10 years experience—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Customer Experience, Revenue, Sales, Training. Apply directly through UnoJobs to keep your application visible to Excitel without bouncing across multiple sites.
- Role
- Head – Learning & D
- Department
- Sales & Account Management
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 6–10 years
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