Agent/ Senior Agent – Retentio · Bengaluru

Excitel is a dynamic player in the telecommunications industry.

• Engage with customers to understand their needs and concerns.
• Identify reasons for customer dissatisfaction and suggest solutions.
• Proactively reach out to at-risk customers to retain their business.
• Educate customers on plans, features, and benefits.
• Resolve customer issues promptly to ensure satisfaction.
• Gather feedback from customers for continuous improvement.
• Develop strategies to enhance customer loyalty.
• Collaborate with team leaders to address customer feedback.
• Participate in training sessions to improve service delivery.
• Maintain accurate records of customer interactions.