Branch Relationship Officer · Bhubaneswar

Eureka Learnings is hiring a Branch Relationship Officer in Bhubaneswar to foster customer relationships and support branch business development.

Key Responsibilities

• Manage walk-in and existing customer relationships at the branch location.
• Introduce clients to products, educational programs, and available service offerings.
• Address customer inquiries, resolve issues promptly, and ensure high customer satisfaction.
• Collaborate with internal teams to generate leads and drive branch sales goals.
• Maintain accurate customer records, interaction logs, and onboarding documentation.
• Conduct regular follow-up calls and meetings to improve client retention.
• Assist in organizing branch promotional activities and customer outreach events.
• Coordinate with administrative teams to ensure smooth operational workflows.
• Track daily branch footfalls, query resolutions, and relationship metrics.
• Stay updated on company offerings and competitors to deliver accurate counsel.