Reputation Management Associat · Bengaluru
Ethos · ETHOS LIFE SCIENCES PRIVATE LIMITED
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Job highlights
Designation Offered
Reputation Management Associat
Job Role
Management Consultant
Department
Business Operations
Job Type
Fulltime
Salary
6.00Lacs
Experience
1–3 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
ETHOS
Posted On
14 May 2026
Valid until
13 Jul 2026
Skillset required
Job Description for Reputation Management Associat
A role-focused description with responsibilities, expectations, and qualifications for this opening.
About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale.
About the Role
As a Reputation Management Associate, you will ensure that customer complaints are expertly managed and resolved.
- Lead the intake, categorization, and resolution of complex complaints logged in Salesforce.
- Monitor and analyze complaint reports and SLAs.
- Identify systemic improvements based on complaint trends.
- Collaborate with cross-functional teams to enhance customer experience.
- Develop and maintain documentation for complaint management processes.
- Train team members on best practices for complaint resolution.
- Provide insights to management on customer satisfaction metrics.
- Assist in developing customer feedback strategies.
- Participate in customer satisfaction initiatives.
- Support the implementation of process optimizations.
About this opening
Ethos is hiring a Management Consultant in the Business Operations team based in Bengaluru.
This role is fulltime, flexible, 1–3 years experience, ₹4 lakh–₹6 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Customer Satisfaction, Strategic Thinking, Process Optimization, Salesforce. Apply directly through UnoJobs to keep your application visible to Ethos without bouncing across multiple sites.
- Role
- Management Consultant
- Department
- Business Operations
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 1–3 years
- Compensation
- ₹4 lakh–₹6 lakh per year
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