CX Product Operations Analyst · Bengaluru

CX Product Operations Analyst is a delivery-focused opportunity based in Bengaluru, India.

As a Product Operations Analyst, you’ll work cross-functionally with both customer-facing teams and product and engineering teams to ensure a seamless customer experience. You'll play a key role in strengthening the feedback loop between the field and our product teams, helping surface and resolve issues efficiently.

Key Responsibilities

• As a Product Operations Analyst, you’ll work cross-functionally with both customer-facing teams and product and engineering teams to ensure a seamless customer experience
• You'll play a key role in strengthening the feedback loop between the field and our product teams, helping surface and resolve issues efficiently
• Duties and Responsibilities: Triage and investigate technical and product issues raised by customer-facing teams using backend tools and data platforms like Datadog, FullStory, Amplitude, and Snowflake Act as a product quality advocate by fielding feature requests, triaging surfaced issues, and partnering with engineers and product managers to identify, scope, and resolve bugs Serve as the primary liaison between product/engineering and customer-facing teams, clearly communicating product updates and issue resolutions to relevant stakeholders Collaborate with product and engineering to collect, quantify, and prioritize bugs and pain points for upcoming development sprints; use SQL or other data analysis methods to size issues and assess impact Enhance product and engineering t
• Own day-to-day CX Product Operations Analyst workflows with a focus on throughput, control, and process clarity.
• Track operational execution closely and intervene early when bottlenecks or exceptions emerge.
• Coordinate across teams to keep dependencies moving and stakeholders informed.
• Review reports, data, or reconciliations to identify gaps, risks, and corrective actions.
• Standardize repeatable processes and improve documentation so work is easier to execute reliably.
• Resolve escalations with urgency while preserving process integrity and service quality.
• Maintain clear records of outcomes, blockers, and action items for operational visibility.
• Partner with managers and functional teams to improve workflow design and turnaround times.
• Use operational metrics to prioritize improvement efforts and measure changes over time.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in operations, commerce, business, or a related field.
• Strong analytical thinking with the ability to work through ambiguity and operational bottlenecks.
• Excellent coordination, communication, and stakeholder-management skills.
• Comfort working across data, process, and execution details to improve throughput.
• Strong ownership mindset with attention to detail and follow-through.
• Ability to balance process discipline with fast-moving business needs.

Applications should be submitted through the listed apply link.