Sales & Operations Executive · Gurugram

Elevengroup is hiring a Sales & Operations Executive to join our team in Gurugram, supporting core business development efforts while streamlining day-to-day operational execution.

Key Responsibilities

• Manage and qualify inbound sales leads and facilitate initial client discussions.
• Coordinate end-to-end operational workflows from lead conversion to service fulfillment.
• Maintain and update sales pipeline data and customer records within the CRM system.
• Collaborate with internal operational teams to ensure smooth service delivery and customer satisfaction.
• Process customer orders, verify documentation, and oversee deal execution.
• Prepare weekly and monthly MIS reports on sales volume, operational metrics, and revenue.
• Serve as a primary point of contact for client queries, complaints, and operational requests.
• Assist in preparing proposals, commercial quotations, and service agreements.
• Follow up on client invoicing, payment confirmations, and account reconciliation.
• Monitor operational bottlenecks and recommend procedural improvements to boost efficiency.
• Conduct regular follow-ups with existing clients to nurture long-term relationships and drive repeat business.