Service Desk Agent · Bengaluru
COGNIZANT · COGNIZANT TECHNOLOGY SOLUTIONS INDIAPRIVATE LIMITED
Explore more opportunities at COGNIZANT. See all open roles.
Job highlights
Designation Offered
Service Desk Agent
Job Role
Customer Service Agent
Department
Customer Support
Job Type
Fulltime
Salary
4.00Lacs
Experience
Fresher
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
COGNIZANT TECHNOLOGY SOLUTIONS INDIAPRIVATE LIMITED
Posted On
18 May 2026
Valid until
17 Jul 2026
Skillset required
Job Description for Service Desk Agent
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Join Cognizant as a Service Desk Agent in Bengaluru, where you will be part of a dynamic team in the IT Services industry.
- Provide first-line support to customers via phone, email, or chat.
- Resolve technical issues and inquiries in a timely manner.
- Document and track customer interactions in the system.
- Escalate complex issues to higher-level support teams.
- Assist in troubleshooting hardware and software problems.
- Maintain knowledge of company products and services.
- Follow up with customers to ensure satisfaction.
- Participate in training sessions to enhance skills.
- Contribute to team goals and objectives.
- Adhere to company policies and procedures.
About this opening
COGNIZANT is hiring a Customer Service Agent in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, Fresher experience, ₹3 lakh–₹4 lakh per year—matched against UnoJobs' verified employer data.
Apply directly through UnoJobs to keep your application visible to COGNIZANT without bouncing across multiple sites.
- Role
- Customer Service Agent
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- Fresher
- Compensation
- ₹3 lakh–₹4 lakh per year
Explore similar searches
Use these category pages to compare nearby roles, cities, and salary benchmarks before you apply.