Bi-Lingual Customer Service Te · Bengaluru
COGNIZANT · COGNIZANT TECHNOLOGY SOLUTIONS INDIAPRIVATE LIMITED
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Job highlights
Designation Offered
Bi-Lingual Customer Service Te
Job Role
Team Lead Operations
Department
Customer Support
Job Type
Fulltime
Salary
8.00Lacs
Experience
3–6 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
COGNIZANT TECHNOLOGY SOLUTIONS INDIAPRIVATE LIMITED
Posted On
21 May 2026
Valid until
20 Jul 2026
Skillset required
Job Description for Bi-Lingual Customer Service Te
A role-focused description with responsibilities, expectations, and qualifications for this opening.
As a Bi-Lingual Customer Service Team Lead at Cognizant, you will manage a team focused on delivering exceptional customer service.
Responsibilities:
- Lead and mentor a team of customer service representatives.
- Ensure high-quality customer interactions.
- Analyze performance metrics and implement improvements.
- Develop training programs for team members.
- Collaborate with other departments to enhance service delivery.
- Handle escalated customer issues effectively.
- Monitor team performance and provide feedback.
- Stay updated on product knowledge and industry trends.
- Prepare reports for management review.
- Foster a positive team environment.
About this opening
COGNIZANT is hiring a Team Lead Operations in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 3–6 years experience, ₹6 lakh–₹8 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Azure, Angular. Apply directly through UnoJobs to keep your application visible to COGNIZANT without bouncing across multiple sites.
- Role
- Team Lead Operations
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 3–6 years
- Compensation
- ₹6 lakh–₹8 lakh per year
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