Service Desk Support Analyst · Bengaluru
Cognizant India · Cognizant India
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Job highlights
Designation Offered
Service Desk Support Analyst
Job Role
Service Desk Support Analyst
Department
Customer Support
Job Type
Fulltime
Salary
9.00Lacs
Experience
3–6 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Cognizant India
Posted On
22 May 2026
Valid until
21 Jul 2026
Skillset required
Job Description for Service Desk Support Analyst
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Join Cognizant India as a Service Desk Support Analyst and be part of a dynamic team providing technical support.
- Provide first-level support for technical issues.
- Diagnose and resolve hardware and software problems.
- Manage service requests and incidents through ticketing systems.
- Collaborate with IT teams to improve service delivery.
- Document troubleshooting steps and resolutions.
- Assist in the implementation of new technologies.
- Provide training and support to end-users.
- Monitor system performance and report issues.
- Participate in team meetings and contribute to process improvements.
- Stay updated with the latest technology trends and tools.
About this opening
Cognizant India is hiring a Service Desk Support Analyst in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 3–6 years experience, ₹6 lakh–₹9 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include SQL, Spring, Microservices, Spring Boot. Apply directly through UnoJobs to keep your application visible to Cognizant India without bouncing across multiple sites.
- Role
- Service Desk Support Analyst
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 3–6 years
- Compensation
- ₹6 lakh–₹9 lakh per year
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