Customer Support Agent (Biling · Bengaluru

Cognizant India is seeking a Customer Support Agent (Bilingual) to join our team in Bengaluru. This role involves providing exceptional support to our customers through voice, chat, and email.

• Assist customers with inquiries and issues via voice, chat, and email.
• Provide accurate information and solutions to customer problems.
• Maintain a high level of customer satisfaction.
• Document customer interactions and feedback.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge.
• Handle customer complaints with professionalism.
• Follow up on customer interactions to ensure resolution.
• Contribute to team goals and performance metrics.
• Stay updated on product changes and service enhancements.