Content Moderator – Vietnamese · Bengaluru

Cognizant is hiring a Content Moderator proficient in the Vietnamese language to review and maintain safety across digital content platforms.

Key Responsibilities

• Review and moderate Vietnamese-language user-generated content across multimedia formats including text, audio, and video.
• Enforce community guidelines, platform safety policies, and client standards accurately and consistently.
• Identify, flag, and remove inappropriate, harmful, abusive, or copyright-infringing content.
• Apply deep cultural and linguistic understanding to accurately assess localized nuances and context.
• Maintain high quality, accuracy, and operational throughput in accordance with service level agreements.
• Escalate critical, high-risk, or ambiguous policy violations to senior moderators and operations leads.
• Document decision rationales and contribute to regular compliance and quality logging.
• Participate in regular calibration sessions, quality audits, and policy update workshops.
• Maintain strict confidentiality, data privacy, and information security standards across all workflows.
• Provide continuous feedback on policy ambiguities and suggest workflow enhancements for moderation tools.
• Handle sensitive and challenging content with high resilience following established wellness protocols.