Team Lead - Contact Center (Vo · Bengaluru
Cognizant BPO India · Cognizant BPO India
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Job highlights
Designation Offered
Team Lead - Contact Center (Vo
Job Role
Team Lead Operations
Department
IT Security, Operations and Cloud
Job Type
Fulltime
Salary
9.00Lacs
Experience
6–10 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Cognizant BPO India
Posted On
27 May 2026
Valid until
26 Jul 2026
Skillset required
Job Description for Team Lead - Contact Center (Vo
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Join Cognizant BPO India as a Team Lead in our Contact Center, where you will oversee operations across voice, chat, and email channels.
- Manage and lead a team of customer service representatives.
- Ensure high-quality customer interactions across all communication channels.
- Monitor team performance and implement improvement strategies.
- Conduct regular training sessions for team members.
- Handle escalated customer issues and provide resolutions.
- Prepare and present performance reports to management.
- Collaborate with other departments to enhance service delivery.
- Implement best practices in customer service operations.
- Maintain compliance with company policies and procedures.
- Drive team engagement and motivation.
About this opening
Cognizant BPO India is hiring a Team Lead Operations in the IT Security, Operations and Cloud team based in Bengaluru.
This role is fulltime, flexible, 6–10 years experience, ₹6 lakh–₹9 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Sales Team Management. Apply directly through UnoJobs to keep your application visible to Cognizant BPO India without bouncing across multiple sites.
- Role
- Team Lead Operations
- Department
- IT Security, Operations and Cloud
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 6–10 years
- Compensation
- ₹6 lakh–₹9 lakh per year
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