QEA Program Manager (Commercia · Bengaluru

The QEA Program Manager (Commercial P&C) will oversee quality assurance processes and ensure the delivery of high-quality services to clients.

Responsibilities:

• Manage quality assurance programs for commercial property and casualty insurance.
• Coordinate with cross-functional teams to ensure compliance with standards.
• Develop and implement quality metrics and reporting.
• Identify areas for process improvement and lead initiatives.
• Train and mentor team members on quality assurance best practices.
• Conduct audits and assessments to ensure adherence to quality standards.
• Collaborate with clients to understand their quality expectations.
• Prepare detailed reports on quality performance and improvement plans.
• Stay updated on industry trends and regulatory requirements.
• Facilitate communication between stakeholders regarding quality issues.