Helpdesk Manager · Bengaluru
Cognizant BPO India · Cognizant BPO India
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Designation Offered
Helpdesk Manager
Job Role
HR Manager
Department
Customer Support
Job Type
Fulltime
Salary
13.00Lacs
Experience
6–10 years
Job Location
Bengaluru
Education
Bachelor's Degree
Posted by
Cognizant BPO India
Posted On
13 May 2026
Valid until
12 Jul 2026
Skillset required
Job Description for Helpdesk Manager
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Cognizant BPO is hiring a Helpdesk Manager in Bengaluru to lead our customer support team and ensure high-quality service delivery.
- Manage daily operations of the helpdesk team.
- Oversee customer support processes and workflows.
- Train and mentor helpdesk staff.
- Monitor performance metrics and implement improvements.
- Resolve escalated customer issues effectively.
- Develop and maintain helpdesk documentation.
- Collaborate with other departments to enhance service delivery.
- Implement customer feedback mechanisms.
- Ensure compliance with service level agreements.
- Stay updated on industry trends and technologies.
About this opening
Cognizant BPO India is hiring a HR Manager in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 6–10 years experience, ₹7 lakh–₹13 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Sales Team Management. Apply directly through UnoJobs to keep your application visible to Cognizant BPO India without bouncing across multiple sites.
- Role
- HR Manager
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 6–10 years
- Compensation
- ₹7 lakh–₹13 lakh per year
Common questions about this Helpdesk Manager role
Quick answers before you apply — updated for candidates searching from Google and AI assistants.
- What does Helpdesk Manager involve in Bengaluru?
- Helpdesk Manager positions in Bengaluru usually span hiring, employee relations, payroll coordination, or HR operations depending on employer size. Read the description above for whether this is generalist, manager, or shared-services HR.
- What qualifications do HR jobs in Bengaluru require?
- HR openings in Bengaluru commonly ask for an HR or business degree plus prior recruiting or HR ops experience. Certifications (SHRM, PGDM-HR) help but are not always mandatory for coordinator-level roles.
- How do I apply for this HR job on UnoJobs?
- Click Apply to create a free UnoJobs candidate profile or sign in, upload your resume, and submit in one flow. Applications go directly to the hiring team behind this listing.
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