Bi-Lingual Customer Service Te · Bengaluru
Cognizant BPO India · Cognizant BPO India
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Job highlights
Designation Offered
Bi-Lingual Customer Service Te
Job Role
Team Lead Operations
Department
Customer Support
Job Type
Fulltime
Salary
8.00Lacs
Experience
3–6 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Cognizant BPO India
Posted On
21 May 2026
Valid until
20 Jul 2026
Skillset required
Job Description for Bi-Lingual Customer Service Te
A role-focused description with responsibilities, expectations, and qualifications for this opening.
As a Bi-Lingual Customer Service Team Lead at Cognizant BPO, you will oversee a team dedicated to providing excellent customer service.
Responsibilities:
- Manage and lead a team of customer service agents.
- Ensure customer satisfaction through effective service delivery.
- Analyze team performance and implement strategies for improvement.
- Conduct training and development sessions for team members.
- Collaborate with other teams to resolve customer issues.
- Monitor and report on team performance metrics.
- Handle escalated customer inquiries professionally.
- Stay informed about product updates and industry standards.
- Prepare performance reports for management.
- Encourage a collaborative team culture.
About this opening
Cognizant BPO India is hiring a Team Lead Operations in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 3–6 years experience, ₹6 lakh–₹8 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Azure, Angular. Apply directly through UnoJobs to keep your application visible to Cognizant BPO India without bouncing across multiple sites.
- Role
- Team Lead Operations
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 3–6 years
- Compensation
- ₹6 lakh–₹8 lakh per year
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