Customer Experience Manager · Bengaluru
Bigbasket · SUPERMARKET GROCERY SUPPLIES PRIVATELIMITED
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Job highlights
Designation Offered
Customer Experience Manager
Job Role
Customer Success Manager
Department
Customer Support
Job Type
Fulltime
Salary
20.00Lacs
Experience
3–6 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
BigBasket
Posted On
15 Apr 2026
Valid until
14 Jun 2026
Skillset required
Job Description for Customer Experience Manager
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Lead initiatives to enhance customer satisfaction and loyalty.
- Develop and implement customer experience strategies.
- Monitor customer feedback and satisfaction metrics.
- Collaborate with teams to resolve customer issues effectively.
- Train and mentor customer support staff.
- Analyze customer data to identify improvement areas.
- Design and conduct customer satisfaction surveys.
- Implement best practices for customer engagement.
- Stay updated with industry trends in customer experience.
- Prepare reports on customer experience performance.
- Foster a customer-centric culture within the organization.
About this opening
Bigbasket is hiring a Customer Success Manager in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 3–6 years experience, ₹15 lakh–₹20 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Customer Experience, Leadership, Customer Satisfaction. Apply directly through UnoJobs to keep your application visible to Bigbasket without bouncing across multiple sites.
- Role
- Customer Success Manager
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 3–6 years
- Compensation
- ₹15 lakh–₹20 lakh per year
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