Job ID · 16639
Customer Experience Manager · Bengaluru
Bigbasket · SUPERMARKET GROCERY SUPPLIES PRIVATELIMITED
Explore more opportunities at Bigbasket. See all open roles.
Job highlights
Designation Offered
Customer Experience Manager
Job Role
Customer Success Manager
Department
Not Available
Job Type
Fulltime
Salary
20.00Lacs
Experience
3–6 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
BigBasket
Posted On
15 Apr 2026
Valid until
14 Jul 2026
Skillset required
Customer ExperienceLeadershipCustomer Satisfaction
Job Description for Customer Experience Manager
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Customer Success Manager
Lead initiatives to enhance customer satisfaction and loyalty.
- Develop and implement customer experience strategies.
- Monitor customer feedback and satisfaction metrics.
- Collaborate with teams to resolve customer issues effectively.
- Train and mentor customer support staff.
- Analyze customer data to identify improvement areas.
- Design and conduct customer satisfaction surveys.
- Implement best practices for customer engagement.
- Stay updated with industry trends in customer experience.
- Prepare reports on customer experience performance.
- Foster a customer-centric culture within the organization.