Operations Manager · Hyderabad

• Manages daily operations, support, and maintenance activities for AI engineering platforms and services

• Oversees monitoring, alerting, and event response to meet service availability and performance targets

• Coordinates incident management, including triage, escalation, stakeholder communications, and post-incident reviews

• Drives problem management for AI Engineering items, including root cause analysis, corrective actions, and prevention measures

• Plans and executes patching, upgrades, and routine maintenance windows in alignment with change management controls and in coordination with the development teams.

• Maintains operational documentation for supported services

• Ensures backup, recovery, and resilience processes meet defined RTO/RPO requirements where applicable

• Addresses vulnerabilities, secrets management, and security findings remediation

• Implements operational KPIs, dashboards, and reporting for incidents, availability, SLAs, and operational health

• Improves operational efficiency through automation, scripting, and standardization of repeatable tasks

• Other duties as required.

Supervisory Responsibilities:

• Performs all duties inherent in a managerial role, including recruiting, developing and managing staff

• Mentors team members to increase the overall knowledge maximize potential

• Supervises the daily duties, assigned tasks and other responsibilities of the operations team

Qualifications, Knowledge, Skills, and Abilities

Education:

• Bachelor s degree focused in Computer Science or Information Systems

Experience:

• Eight (8) or more years of experience in software engineering, required.

• One (1) or more years of experience with AI and/or generative AI development, preferred.

• Broad business experience within a professional services environment, preferred

• Experience with incident, problem, and change management in an ITSM environment, required

• Experience with monitoring/observability tooling and alert tuning, required

Software:

Experience with the following products, preferred:

• Microsoft Visual Studio

• Microsoft Azure DevOps or Github

• Microsoft SQL Server and/or Azure SQL DB

• AI tools and frameworks

• ServiceNow

Other Knowledge, Skills, Abilities:

• Excellent interpersonal and customer relations skills

• Excellent written communication skills, including accurate documentation and technical authorship of complex documents

• Excellent verbal communication skills

• Excellent problem-solving skills

• Ability to manage multiple complex tasks in a fast-paced environment

• Ability to develop project plans and accomplish goals based on experience, educated assumptions, and limited information

• Strong team-building skills

• Ability to work collaboratively with cross-functional teams

• Ability to work independently and in a self-directed capacity

• Ability to adapt rapidly to new developments

• Ability to facilitate meetings efficiently and effectively

• Advanced knowledge and understanding of firm standard applications and all aspects of the IT environment

• Capacity to travel on a limited basis, including travel abroad, in support of stated goals and/ or for firm-sponsored trainings and conferences

• Capacity to work in a deadline-driven environment while handling multiple complex projects/ tasks simultaneously with a focus on details