Regional Sales Manager · Mumbai City

Key Responsibilities

• Supervise the daily loan fulfillment operations for multiple loan products (Home Loan, Loan Against Property, Business Loan, Personal Loan, etc.).
• Monitor loan files from login to disbursement and ensure all cases are processed within the agreed TAT.
• Verify customer documentation for completeness and compliance before submission to lending partners.
• Coordinate with relationship managers, customers, bank officials, legal agencies, technical agencies, and credit teams to resolve documentation or processing issues.
• Track pending cases and proactively follow up to achieve timely loan approvals and disbursements.
• Ensure accurate maintenance of loan records, MIS reports, and operational dashboards.
• Monitor disbursement schedules and ensure all pre-disbursement conditions are fulfilled.
• Maintain compliance with lender policies, regulatory requirements, and internal SOPs.
• Identify process bottlenecks and recommend improvements to enhance operational efficiency.
• Supervise and guide the fulfillment team, allocate workloads, and monitor individual performance.
• Conduct quality checks to minimize documentation errors and rework.
• Handle customer escalations related to processing and disbursement.
• Coordinate with finance and banking partners for successful loan disbursement and reconciliation.
• Prepare periodic reports on pipeline status, approvals, disbursements, rejection analysis, and operational performance.

Required Skills

• Strong understanding of loan processing, documentation, underwriting workflow, and disbursement procedures.
• Knowledge of banking regulations and lending practices.
• Excellent coordination and follow-up skills.
• Strong analytical and problem-solving abilities.
• Good communication and stakeholder man