Executive - Central Operations · Gurugram

Astrotalk is a leading spiritual and astrological tech platform connecting users worldwide with expert astrologers and consultants.

Key Responsibilities

• Oversee daily central marketplace operations to ensure seamless platform functioning and service fulfillment.
• Monitor service provider availability, activity schedules, and supply-demand balance in real time.
• Assist in the onboarding, document verification, and initial briefing of new marketplace service partners.
• Track key operational metrics including consultation wait times, cancellation rates, and fulfillment ratios.
• Analyze operational bottlenecks and suggest process improvements to enhance overall platform efficiency.
• Collaborate with customer support and technical teams to resolve escalated user and partner issues.
• Prepare daily, weekly, and monthly operational MIS reports using spreadsheets and operational dashboards.
• Conduct quality checks and audits on consultations and service delivery to maintain marketplace standards.
• Coordinate with product teams to report workflow bugs and test newly deployed operational features.
• Implement engagement and retention workflows to boost marketplace partner productivity.
• Maintain clear documentation of standard operating procedures (SOPs) and process guidelines.