Enterprise Account Manager · Gurugram

Apna is India's leading jobs and professional networking platform, helping enterprises streamline and scale their talent acquisition nationwide.

Key Responsibilities

• Manage and grow relationships with a portfolio of high-value enterprise accounts in Gurugram.
• Serve as the primary strategic advisor and executive point of contact for enterprise clients.
• Formulate account growth strategies to maximize customer lifetime value, retention, and expansion.
• Identify upsell and cross-sell opportunities across Apna's enterprise recruitment and talent solutions.
• Conduct periodic quarterly business reviews (QBRs) showcasing ROI, platform adoption, and delivery metrics.
• Work closely with customer success, operations, and product teams to resolve enterprise escalations quickly.
• Negotiate master service agreements, commercial terms, and multi-year renewals.
• Analyze customer hiring patterns and recommend customized recruitment strategies to meet hiring targets.
• Forecast annual and quarterly revenue pipelines accurately for assigned enterprise accounts.
• Monitor market and competitor dynamics across major industries to adapt account engagement plans.
• Advocate for customer requirements internally to guide platform enhancements and product roadmaps.