Senior Talent Acquisition Part · Bengaluru

Senior Talent Acquisition Partner, Customer Experience Group is a delivery-focused opportunity based in Bengaluru, India.

Our story began in 2005, driven by our passion for travel. Today, we connect people to destinations and experiences with great deals across millions of hotels and holiday properties.

Key Responsibilities

• Our story began in 2005, driven by our passion for travel
• Today, we connect people to destinations and experiences with great deals across millions of hotels and holiday properties
• The Customer Experience Group (CEG) is Agoda’s largest business unit, delivering multilingual and multichannel customer support to travelers and partners
• Partner with leaders to align Talent Acquisition Partner, Customer Experience Group priorities with business goals, team health, and talent needs.
• Advise managers on performance, engagement, organization design, and employee relations topics.
• Support workforce planning, hiring alignment, and talent-review processes with strong operational follow-through.
• Use people data and qualitative signals to identify themes, risks, and areas for improvement.
• Drive consistent application of policies, processes, and people programs across the organization.
• Coach stakeholders through change, conflict resolution, and communication-sensitive moments.
• Collaborate with recruiting, L&D, compensation, and leadership teams on cross-functional people initiatives.
• Improve employee experience by identifying friction points and strengthening manager enablement.
• Maintain careful documentation and sound judgment in confidential or high-sensitivity cases.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in human resources, business, psychology, or a related field.
• Strong understanding of employee relations, stakeholder management, and organizational effectiveness.
• Strong communication, discretion, and judgment when handling sensitive people matters.
• Ability to balance operational rigor with employee empathy and business alignment.
• Comfort partnering with leaders and cross-functional teams on talent priorities.
• Strong problem-solving skills with an eye for process improvement and policy consistency.

Applications should be submitted through the listed apply link.