IT Service Delivery Manager · Bengaluru
Agoda.com · Agoda.com
Explore more opportunities at Agoda.com. See all open roles.
Job highlights
Designation Offered
IT Service Delivery Manager
Job Role
Delivery Manager
Department
Customer Support
Job Type
Fulltime
Salary
15.00Lacs
Experience
3–6 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Agoda.com
Posted On
15 May 2026
Valid until
14 Jul 2026
Skillset required
Job Description for IT Service Delivery Manager
A role-focused description with responsibilities, expectations, and qualifications for this opening.
About Agoda: At Agoda, we bridge the world through travel. Our story began in 2005, and today we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries.
- Oversee IT service delivery and ensure high-quality service to clients.
- Manage and coordinate IT projects and initiatives.
- Collaborate with cross-functional teams to enhance service delivery.
- Monitor and report on service performance metrics.
- Identify areas for improvement in service delivery processes.
- Ensure compliance with IT policies and procedures.
- Act as a point of contact for escalated service issues.
- Facilitate communication between IT and business stakeholders.
- Develop and implement service improvement plans.
- Train and mentor team members on best practices.
About this opening
Agoda.com is hiring a Delivery Manager in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 3–6 years experience, ₹10 lakh–₹15 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Customer Experience, Curiosity, User Experience, Windows, MacOS. Apply directly through UnoJobs to keep your application visible to Agoda.com without bouncing across multiple sites.
- Role
- Delivery Manager
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 3–6 years
- Compensation
- ₹10 lakh–₹15 lakh per year
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