Operations Analyst · Bengaluru

Agoda is a digital travel technology platform offering bookings for hotels, flights, and activities worldwide. As an Operations Analyst, you will evaluate operational workflows, identify efficiencies, and provide actionable insights for global verticals.

Responsibilities

• Analyze operational processes to identify gaps, bottlenecks, and areas for improvement.
• Extract, clean, and analyze complex datasets using SQL and advanced spreadsheet tools.
• Build and maintain operational dashboards and KPI reports for cross-functional stakeholders.
• Monitor key performance metrics across supply operations to ensure targets are met.
• Collaborate with international teams to streamline partner onboarding and inventory operations.
• Perform root cause analysis on recurring operational issues and propose scalable solutions.
• Design standard operating procedures (SOPs) to support consistent execution across teams.
• Conduct ad-hoc business analysis to support strategic decision-making and resource planning.
• Track project deliverables and coordinate with regional operations leads on timeline execution.
• Present insights and recommended process enhancements to senior operational leadership.