(GSD) IT Service Delivery Mana · Bengaluru
Agoda Bengaluru India · Agoda Bengaluru India
Explore more opportunities at Agoda Bengaluru India. See all open roles.
Job highlights
Designation Offered
(GSD) IT Service Delivery Mana
Job Role
Delivery Manager
Department
Customer Support
Job Type
Fulltime
Salary
18.00Lacs
Experience
6–10 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Agoda Bengaluru India
Posted On
18 May 2026
Valid until
17 Jul 2026
Skillset required
Job Description for (GSD) IT Service Delivery Mana
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Agoda is seeking an experienced IT Service Delivery Manager to oversee service delivery operations in a dynamic environment.
- Manage IT service delivery for global operations.
- Coordinate with cross-functional teams to ensure service excellence.
- Implement ITIL best practices for service management.
- Monitor service performance and drive continuous improvement.
- Facilitate communication between stakeholders and technical teams.
- Lead incident management and resolution processes.
- Develop and maintain service level agreements (SLAs).
- Prepare reports on service performance metrics.
- Identify and mitigate risks associated with service delivery.
- Support the transition of new services into operations.
- Provide training and support to team members.
- Ensure compliance with company policies and procedures.
About this opening
Agoda Bengaluru India is hiring a Delivery Manager in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 6–10 years experience, ₹12 lakh–₹18 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Project Management, Stakeholder Management. Apply directly through UnoJobs to keep your application visible to Agoda Bengaluru India without bouncing across multiple sites.
- Role
- Delivery Manager
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 6–10 years
- Compensation
- ₹12 lakh–₹18 lakh per year
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