Principal Customer Success Man · Bengaluru

Adobe is a global software company focused on digital experiences, creative tools, and enterprise experience platforms.

Key Responsibilities

• Manage strategic customer relationships for Adobe Learning Manager enterprise accounts.
• Drive customer onboarding, adoption, retention, and long-term success.
• Act as a trusted advisor for customers across the North America region.
• Collaborate with product, engineering, and support teams to resolve customer issues.
• Monitor customer health metrics and proactively address risks.
• Lead executive business reviews and customer success planning sessions.
• Identify opportunities for product expansion and increased platform usage.
• Support customers using APIs and platform integrations.
• Coordinate with cross-functional stakeholders to improve customer experience.
• Provide product feedback and market insights to internal teams.
• Work in EST-aligned shifts from Bengaluru in a hybrid setup.
• Maintain strong knowledge of enterprise SaaS and learning technology trends.