AI Studio - Content Operations · Bengaluru

AI Studio - Content Operations Lead (GenStudio & Firefly) is a delivery-focused opportunity based in Bengaluru, India.

As Content Operations Lead, you’ll be the operational backbone of that engine, working side by side with Creative Designers to keep projects on track, customers unblocked, and nothing falling through the cracks.</p><p>This role is for someone who can walk into an unorganized customer situation, quickly make sense of what’s needed, and get the team delivering. You’re deeply comfortable with data (like wrangling CSVs, building Excel trackers, turning raw inputs into structured outputs), and you bring the kind of can-do energy that keeps teams moving even when timelines are tight.</p><h2>What You’ll Do</h2><p><b>Drive Programs and Unblock the Team</b></p><ul><li>Quickly assess what’s needed from a customer brief or request — even when information is incomplete or unorganized — and get the team moving.</li><li>Organize complex inputs from customers into clear, structured briefs and action plans that creative partners can complete immediately.</li><li>Proactively identify and remove blockers so Creative Designers can stay focused on the work, not the logistics.</li><li>Coordinate handoffs between Creative Designers, copywriters, and engagement managers to keep production on schedule.</li><li>Drive the team to on-time delivery, flagging risks early and pushing for resolution before they become problems.</li></ul><p><b>Own Data, Workflow, and Tooling</b></p><ul><li>Work extensively in Excel and with CSV data to manage asset tracking, reporting, and production operations at scale.

Key Responsibilities

• As Content Operations Lead, you’ll be the operational backbone of that engine, working side by side with Creative Designers to keep projects on track, customers unblocked, and nothing falling through the cracks.</p><p>This role is for someone who can walk into an unorganized customer situation, quickly make sense of what’s needed, and get the team delivering
• You’re deeply comfortable with data (like wrangling CSVs, building Excel trackers, turning raw inputs into structured outputs), and you bring the kind of can-do energy that keeps teams moving even when timelines are tight.</p><h2>What You’ll Do</h2><p><b>Drive Programs and Unblock the Team</b></p><ul><li>Quickly assess what’s needed from a customer brief or request — even when information is incomplete or unorganized — and get the team moving.</li><li>Organize complex inputs from customers into clear, structured briefs and action plans that creative partners can complete immediately.</li><li>Proactively identify and remove blockers so Creative Designers can stay focused on the work, not the logistics.</li><li>Coordinate handoffs between Creative Designers, copywriters, and engagement managers to keep production on schedule.</li><li>Drive the team to on-time delivery, flagging risks early and pushing for resolution before they become problems.</li></ul><p><b>Own Data, Workflow, and Tooling</b></p><ul><li>Work extensively in Excel and with CSV data to manage asset tracking, reporting, and production operations at scale
• Strong spreadsheet fluency is essential in this role.</li><li>Build, refine, and document production workflows and processes that increase team efficiency and reduce manual effort
• Own day-to-day AI Studio - Content Operations (GenStudio & Firefly) workflows with a focus on throughput, control, and process clarity.
• Track operational execution closely and intervene early when bottlenecks or exceptions emerge.
• Coordinate across teams to keep dependencies moving and stakeholders informed.
• Review reports, data, or reconciliations to identify gaps, risks, and corrective actions.
• Standardize repeatable processes and improve documentation so work is easier to execute reliably.
• Resolve escalations with urgency while preserving process integrity and service quality.
• Maintain clear records of outcomes, blockers, and action items for operational visibility.
• Partner with managers and functional teams to improve workflow design and turnaround times.
• Use operational metrics to prioritize improvement efforts and measure changes over time.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in operations, commerce, business, or a related field.
• Strong analytical thinking with the ability to work through ambiguity and operational bottlenecks.
• Excellent coordination, communication, and stakeholder-management skills.
• Comfort working across data, process, and execution details to improve throughput.
• Strong ownership mindset with attention to detail and follow-through.
• Ability to balance process discipline with fast-moving business needs.

Applications should be submitted through the listed apply link.