COE Lead - Automation · Bengaluru

3i Infotech is a global Information Technology company offering comprehensive IT services, digital transformation solutions, and enterprise software designed to empower businesses across industries.

Key Responsibilities

• Establish, scale, and govern the enterprise Automation (Hyperautomation) Center of Excellence across discovery, design, build, run, and continuous improvement phases.
• Partner with Sales, Pre-Sales, Delivery, and customer stakeholders for requirement discovery, solutioning, delivery excellence, and support.
• Drive measurable value realization, process efficiency, and cost optimization through strategic automation initiatives.
• Define and implement governance frameworks, automation design standards, and operational best practices.
• Maintain stewardship over hyperautomation platforms, tooling selection, and capability modernization.
• Collaborate with business heads and client leaders to uncover pipeline opportunities and prioritize high-value use cases.
• Manage end-to-end program delivery, ensuring operational reliability, high availability, and adherence to SLAs.
• Establish KPIs and dashboards to track automation adoption, operational stability, and overall ROI realization.
• Cultivate strong, long-term customer relationships and act as a trusted advisor on automation transformation.
• Contribute to pre-sales enablement, RFP responses, solution demonstrations, and pipeline growth.
• Provide strategic direction, mentorship, and technical guidance to automation architects, developers, and business analysts.
• Report strategic program milestones, business outcomes, and CoE performance directly to the Business Head.