Key Responsibilities:

<ul>
<li>Design, implement, and maintain the end to end ServiceNow CMDB to ensure data accuracy, completeness, and compliance.</li>
</ul>

<ul>
<li>Define and enforce CI class structures, relationships, and data models.</li>
</ul>

<ul>
<li>Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population.</li>
</ul>

<ul>
<li>CSDM enhancement and reach to Fly (HIGH) mode</li>
</ul>

<ul>
<li>Troubleshoot discovery issues and improve coverage and accuracy.</li>
</ul>

<ul>
<li>Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools.</li>
</ul>

<ul>
<li>Monitor and improve CMDB health using dashboards and reports.</li>
</ul>

<ul>
<li>Collaborate with stakeholders to define CMDB governance policies and procedures.</li>
</ul>

<ul>
<li>Ensure alignment with ITIL and Configuration Management best practices.</li>
</ul>

<ul>
<li>Work closely with Incident, Problem, Change, and Asset Management teams.</li>
</ul>

<ul>
<li>Develop and maintain CMDB reports, dashboards, and documentation.</li>
</ul>

<ul>
<li>Present CMDB health and compliance metrics to leadership.</li>
</ul>

<ul>
<li>Integration with third party tools e.g. (e.g., SCCM, JAMF, Intune, Qualys etc.)</li>
</ul>

<ul>
<li>Implementation experience on ITAM, event management, cloud cost management</li>
</ul>

<ul>
<li>Good to have now assist and Agentic AI experience</li>
</ul>

Qualifications

Required Skills &amp; Qualifications:

<ul>
<li>4–7 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping.</li>
</ul>

<ul>
<li>Strong understanding of IT infrastructure (servers, networks, applications, cloud).</li>
</ul>

<ul>
<li>Proficiency in scripting (JavaScript, Glide), data modeling, and integrations.</li>
</ul>

<ul>
<li>Experience with MID Servers, APIs, and integration tools.</li>
</ul>

ServiceNow Consultant

India

Key Responsibilities: Design, implement, and maintain the end to end ServiceNow CMDB to ensure data accuracy, completeness, and compliance. Define and enforce CI class structures, relationships, and data models. Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population. CSDM enhancement and reach to Fly (HIGH) mode Troubleshoot discovery issues and improve coverage and accuracy. Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools. Monitor and improve CMDB health using dashboards and reports. Collaborate with stakeholders to define CMDB governance policies and procedures. Ensure alignment with ITIL and Configuration Management best practices. Work closely with Incident, Problem, Change, and Asset Management teams. Develop and maintain CMDB reports, dashboards, and documentation. Present CMDB health and compliance metrics to leadership. Integration with third party tools e.g. (e.g., SCCM, JAMF, Intune, Qualys etc.) Implementation experience on ITAM, event management, cloud cost management Good to have now assist and Agentic AI experience Qualifications Required Skills &amp; Qualifications: 4–7 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping. Strong understanding of IT infrastructure (servers, networks, applications, cloud). Proficiency in scripting (JavaScript, Glide), data modeling, and integrations. Experience with MID Servers, APIs, and integration tools.

ServiceNow Consultant · Mumbai

Job highlights

Skillset required

Job Description

Job Description for ServiceNow Consultant

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