Community Management · Bengaluru

Key Responsibilities:

Community Strategy & Growth

• Develop and execute the overall community engagement and growth strategy aligned with brand goals.

• Identify opportunities to expand community reach across social and owned platforms.

• Foster user-generated content, peer-to-peer engagement, and brand advocacy.

Engagement & Relationship Management

• Lead engagement initiatives across social media channels, forums, and community platforms.

• Respond to community queries, feedback, and discussions promptly and authentically.

• Design and execute engagement campaigns, contests, AMAs, and offline meetups.

Content & Communication

• Partner with the content and design teams to create relevant, engaging, and shareable content.

• Ensure consistent tone of voice and messaging across community touchpoints.

• Leverage insights from community interactions to inform content and brand strategies.

Data & Insights

• Track and analyze community engagement metrics to measure growth, sentiment, and impact.

• Prepare reports and present actionable insights to leadership.

• Monitor industry trends, competitor activities, and emerging community tools.

Team Leadership & Collaboration

• Manage and mentor community managers and executives.

• Collaborate with marketing, product, and customer support teams to ensure community alignment with overall business objectives.

• Represent the community voice in internal discussions and strategy formulation.