Job ID · 16678
Business Systems Analyst 2 · Bengaluru
Twilio · Twilio
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Job highlights
Designation Offered
Business Systems Analyst 2
Job Role
Business Analyst
Department
Not Available
Job Type
Fulltime
Salary
8.00Lacs
Experience
Fresher
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Twilio
Posted On
24 Apr 2026
Valid until
23 Jul 2026
Skillset required
SalesSalesforceAutomation
Job Description for Business Systems Analyst 2
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Business Analyst
At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
- Provide operational and technical Salesforce support to North America and Latin America Sales organizations.
- Ensure Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently.
- Support business processes with high process integrity and stability.
- Manage Salesforce user setup, roles, profiles, permissions, and security settings.
- Oversee Salesforce data management and reporting.
- Collaborate with cross-functional teams to identify and resolve issues.
- Document processes and maintain clear communication with stakeholders.
- Stay updated with Salesforce best practices and new features.
- Assist in training users on Salesforce functionalities.
- Contribute to a positive team culture and support team initiatives.