Customer Support Engineer I - · Bengaluru

Tekion is transforming the automotive retail industry with its innovative cloud-native platform.

• Provide technical support for IoT and hardware products.
• Diagnose and troubleshoot customer issues effectively.
• Collaborate with engineering teams to resolve product issues.
• Document and track customer interactions and resolutions.
• Assist in the development of support documentation and resources.
• Stay updated with product features and enhancements.
• Engage with customers to gather feedback and improve services.
• Participate in training sessions to enhance product knowledge.
• Contribute to the continuous improvement of support processes.
• Work closely with cross-functional teams to ensure customer satisfaction.