Banking Operations Manager · Mysuru, Karnataka

Company Overview
Shine.com is a leading recruitment platform.

Job Description

A Banking Operations Manager oversees the daily back-office and/or branch functions of a financial institution, ensuring transactional accuracy, regulatory compliance, and high customer service standards.

• Manage staff and oversee wire transfers and cash management.
• Conduct KYC verification and ensure compliance.
• Implement operational policies and procedures.
• Monitor transaction accuracy and resolve discrepancies.
• Enhance customer service standards and satisfaction.
• Train and develop team members.
• Analyze operational data for process improvements.
• Coordinate with other departments for efficient operations.
• Prepare operational reports for management.
• Handle customer inquiries and complaints.
• Maintain a secure banking environment.
• Participate in strategic planning and execution.